Submit Your Optimum Online and Verizon Credits Due to the Storm

Optimum online and Verizon customers can request a credit for outages as a result of the storm, even during power outages. It’s easy to request the credits, and it’s something positive given everything that’s taken place over the last few weeks.



Via Website:

Please click here or visit to notify Optimum Online of the dates that you did not have your Optimum service (Optimum TV, phone or Internet). You’ll have to log in, and then it’s two simple questions to answer: When did you lose your service? When did your service return? The company will then process the appropriate credit to your account. You must submit the credit within 30 days of when you got your power restored.

Via Phone:
Call one of these Optimum Online numbers, depending on your location on Long Island.

Long Island East:
Babylon, Brookhaven, East Hampton, Islip, Riverhead, Shelter Island, Smithtown, Southold, Southampton
631-267-6900 or 631-727-6300
Long Island West:
Hempstead, Huntington, North Hempstead, Oyster Bay


Verizon will provide credits for landline customers who have reported an out-of-service condition related to Hurricane Sandy. They will also waive fees associated with equipment replacements. In order to get credited, you must report an issue. If you haven’t done so yet, you can do so by going to or and following the proper steps there. Customer can also call 1-800-VERIZON (1-800-837-4966). 

Verizon Wireless will also be crediting customers for voice and text overages for customers in New York and New Jersey counties affected by Hurricane Sandy. These will automatically be applied to accounts for usage between October 29 and November 16, 2012.

Submit as soon as your services are restored to get your Optimum Online and Verizon credits due to Hurricane Sandy damage.

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